You get kudos for having umpteen-thousand followers on Twitter – it’s working for Beiber. On Facebook “social media experts” gloat about their number of subscribers. On YouTube comments, likes, shares, favorites, and subscribers all mean something (sort of), on G+ you count the number of Circles you’re in, and on LinkedIn you are considered “successful” if you max out your connections.
So where are the tangible results? If Twitter followers = success, show us the money. If the number of Likes a brand has on Facebook show us the chart where that converted to transactions. In the end, from a social marketing perspective, I’ve rather have 1 transaction than 1,000,000 likes. And, in fact, the 1,000,000 likes are diluting the perception by the greater audience of the value of that 1 transaction.
What I mean by the above is if I have 1 connection and 1 transaction that’s 100% providing for the needs of those to whom I am connected. If I have 10 connections and 1 transaction now I’m providing for 10% and so on. One million really muddies the data.
First you may want to know why anyone may follow someone to begin with. As for me if I see an interesting tweet about a subject I am interested in I may follow that person. Occasionally I follow people who have participated in a Twitter chat session with me thinking we may engage later. More often I will search on a subject, hashtag or Twitter list and follow people on that list. Sometimes I am simply doing research for Social Media Edge radio and don’t intend to ever have a full on, two way relationship.
Next you may want to know why it is such a big deal to unfollow those who do not follow you back. Again, as for me, I do follow accounts who do not follow me back. @Mashable comes to mind as does @Biz. On the other hand if @kvbuckley does not follow me back (no offense k) I may eventually unfollow – not trying to embarrass anyone just using a real world example. So why did I follow kv to begin with? Because we’re in related industries and the president of her company is a friend. That doesn’t necessarily mean we will ever engage and that’s not a bad thing. Everyone does not engage.
Then why not unfollow everyone with whom you do not engage? Great question with a simple answer: if someone follows me I do the courtesy of following them back (eventually). I do not automatically follow everyone who follows me – I follow back manually. For that reason I may only go through that list once every couple of weeks. So if someone follows me, I follow them back. If we never engage that’s okay but I don’t expect anyone to follow me unless I follow them.
So what about stream crowding? That’s why there are lists on Twitter. I have a list of “closest connections”. I have a list of past guests and a list of social media favorites. I also include people on those lists that I do not follow. I have a list for people who are oxymorons (claim to be social media experts and do everything to prove they are anything but).