Help! I’ve Lost My Password

Too many times I get a call from someone desperate for help because they need to do something with their website and they can’t get in. Today, for example, I have a person whom I met at a business mixer some years ago who called and asked for help. She said she could not “get into” her website to make changes. It turns out she has a WordPress site – which is good, but what she was actually saying is that she cannot make changes after she logs in. With just a couple of questions I discovered whoever sat up her site had made her an author and not an admin – or even an editor.

When I asked for her hosting account login, which is all I would need to make the necessary changes in the database, she sent me her WordPress login. She has no idea what the difference is. So, let me ask you this: which password have you lost? Your hosting account costs you money every month or year. Wherever that money is going is where your site is hosted. If it is your hosting account login you need that is going to require connecting with support at that company. If it is your WordPress password you have lost you can use the “Lost Password” link on the login page for WordPress.

If the password you have lost is the one that gets you into http://MYWEBADDRESS/wp-admin/ or /wp-login.php – that is your WordPress login. If the password you have lost gets you into http://MYWEBADDRESS/cpanel – that’s your web hosting account. Those are the two most common places passwords work for making changes to a website. I will be happy to look at your needs and help you figure out what it is you need. But, to recover your password you’re at least going to need to know which password you are trying to recover. Then you will probably need access to the email address associated with that account. I may still be able to help you recover your password but it gets less likely. Just contact me and we’ll see.

Beware Of Developer Tricks

For some petty reason small time developers have a habit of trying to lock customers in. They will do everything from host the website on their own hosting account as a sub-domain to not giving the site owner any valid admin passwords – as has happened in GG’s case. If you pay for a website to be developed you are due at least the login to the hosting account. Until you have that, you don’t own anything. Even if you have an admin password to WordPress, Joomla, Drupal, etc., but you do not have the password to the hosting account, you can still be locked out from accessing your own content.

Before you call a real developer to work with you on your website make sure you have the login information to an actual webhost. It could be GoDaddy, could be Hostmonster or Hostgator, could be One&One. There are literally thousands of hosting company re-sellers including my own iCobb. If you do not know who your webhost is you can try using this tool at WhoIsHostingThis.