Gaming, Points, Rewards, Likes – Where is the Meaningful Engagement?

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You get kudos for having umpteen-thousand followers on Twitter – it’s working for Beiber. On Facebook “social media experts” gloat about their number of subscribers. On YouTube comments, likes, shares, favorites, and subscribers all mean something (sort of), on G+ you count the number of Circles you’re in, and on LinkedIn you are considered “successful” if you max out your connections.

So where are the tangible results? If Twitter followers = success, show us the money. If the number of Likes a brand has on Facebook show us the chart where that converted to transactions. In the end, from a social marketing perspective, I’ve rather have 1 transaction than 1,000,000 likes. And, in fact, the 1,000,000 likes are diluting the perception by the greater audience of the value of that 1 transaction.

What I mean by the above is if I have 1 connection and 1 transaction that’s 100% providing for the needs of those to whom I am connected. If I have 10 connections and 1 transaction now I’m providing for 10% and so on. One million really muddies the data.

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